Thank you for visiting and shopping at Adhvara!
Shipment processing time
All orders are processed within 2-3 business days of receipt, or within the lead time specifically mentioned for the product on the website. Orders are not processed or shipped on Sundays or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we may contact you via email or phone.
Delivery Timelines
Following the processing of your order, delivery of your order will be done within 7-10 business days depending on the nature and weight of the artefact.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Free Shipping
Shipping is Free for all purchases above ₹ 975/-.
Prices mentioned against each item are the final cost to the buyer – there are no hidden costs.
Prices quoted in Rupees are valid for delivery within India only. For now, all deliveries are within India only.
Delivery to Remote Locations not serviced by courier will be shipped through India Post, at the sole discretion of Adhvara.
Cash on Delivery (COD)
You can pay by cash on delivery in all Indian cities and towns, for an additional cost of Rs. 50 per order.
Cash on Delivery is presently not available for orders for books and for some pincodes.
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
Period of Delivery
The normal period for courier delivery varies between 5 to 7 business days of shipment. However, Adhvara does not guarantee any time limit of delivery. In odd instances, a consignment may be delayed due to extraneous circumstances such as, Flight delays, remote locations, etc.
Delivery of orders shipped through India Post is expected within 10 to 15 days.
Taxes
Prices quoted in your shopping cart are inclusive of GST.
Damages
Adhvara is fully committed to the safe and timely delivery of your order. In case of any damage to the ordered items in transit, contact us with the order details immediately. Save all packaging materials and damaged goods for inspection by the insurance company.
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the courier. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be cancelled and refunded subject to our ⟪ ⟪ terms ⟫ ⟫.
Adhvara will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments
If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible via ⟪ ⟪ contact us ⟫ ⟫ page.
We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 30 business days for the investigation.
ToC
FAQs
If you are uncomfortable making online payment, please use our Cash on Delivery (COD) facility.
This facility allows you to pay your invoice amount in cash at the time of delivery at your doorstep. Kindly select Cash on Delivery at the payment page.
Kindly note:
1. You can make COD payments in only Indian Rupees [₹ / INR]. Currently, we do not accept foreign currency or demand drafts.
2. Due to the limitations of our courier partners, COD is not yet available for all pincodes in India. On the product page, kindly check your pincode under ‘Delivery Options’ if the COD facility is available for your delivery address
3. The COD facility is only available for orders above ₹ 975.
Currently, we only ship within bhārata / India. Do write to us specifying your country which will help us in our decision when we add more countries to our shipping locations in the future.
If two or products are ordered and are such that they cannot be safely packaged together, it will result in multiple shipments. It is likely they arrive together, however, they could be delivered separately in some cases.
In-stock products are dispatched within 3 business days. Actual delivery from the date of dispatch could vary based on your shipping address.
Preorders will include the actual time taken to make the artifact in addition to the above. Most preorder artifacts take anywhere between 30-45 days before being available for dispatch.
Once your order has been dispatched, you will receive an email with the details of the tracking number and the delivery partner that is processing your order.
You can visit ‘Orders’ section to track your order once it is shipped. In some cases, it may take upto 12 hours for the delivery service to activate the link, so kindly try after the mentioned period.
We ship throughout India and delivery is based on pin-codes.
We package our handicrafts with several layers of insulating materials which are then placed in boxes and covered in a plastic layer. We take special care to choose the right packaging material appropriate for the exquisite products.
Products originally in glass packaging – currently, śrī udupi ashtagandha powder, and śrī udupi dashanga dhoopa powder – will be insulated with multiple layers of plastic shock absorbent packaging and then placed in an appropriate cardboard box followed by a layer of plastic wrapping to ensure that the products reach you intact.
Our logistics & delivery partners have well developed network capable of managing fragile and/or handmade products that require extra care during transit. If on receiving the package you suspect potential damage, we recommend you to open the package before the delivery associate and ensure the contents are intact.
Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
They are then packed and handed over to our trusted delivery partner. You receive tracking details shortly after this.
Our delivery partners bring your package to you at the earliest. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
Please review our shipping policy here.
We currently don’t ship our products outside India.
Delivery charge is nothing but the shipping fee which is applicable only on orders with a total value less than ₹ 975. This is to cover for our logistics cost to ensure that products are delivered at your doorstep in the best and safest way possible. Currently, the delivery charge is ₹ 100.
